1. Information We Collect
We collect information you provide directly to us, such as when you create an account, enroll in courses, request consulting services, or contact us for support.
Personal Information:
- Name, email address, and contact information
- Payment information (processed securely through Stripe)
- Professional background and learning preferences
- Course progress and completion data
Technical Information:
- IP address, browser type, and operating system
- Website usage patterns and preferences
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Provide and improve our courses and services
- Process payments and manage your account
- Send course updates and educational content
- Respond to your inquiries and provide customer support
- Analyze usage patterns to enhance user experience
- Comply with legal obligations
3. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
- Service Providers: We work with trusted third-party providers (such as Stripe for payments) who assist in operating our services
- Legal Requirements: We may disclose information when required by law or to protect our rights and safety
- Business Transfers: In the event of a merger, acquisition, or sale of assets
- Consent: When you have given explicit consent for sharing
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
- SSL encryption for data transmission
- Secure payment processing through Stripe
- Regular security audits and updates
- Limited access to personal data by authorized personnel only
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. You can control cookie settings through your browser preferences.
Types of Cookies:
- Essential Cookies: Required for basic site functionality
- Performance Cookies: Help us understand how visitors interact with our site
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Portability: Request transfer of your data to another service provider
- Opt-out: Unsubscribe from marketing communications at any time
7. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Course completion data may be retained indefinitely to provide ongoing access to certificates and transcripts.
8. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Ignitia
Privacy Officer
Email: privacy[at]ignitia.me
